Work 365 Self-Service Portal is built on CRM Portals.
Manage Services – Change or modify the licenses or subscriptions they have purchased.
Support and Incidents – Submit tickets, manages the status and life-cycle of support and incidents.
Knowledge Base – Here, customers can find documentation and information related to applications they have purchased.
Forum – Here, customers can register for the community, join the conversations and networking with other members.
Consumption and Usage – View how much data they have consumed for the subscriptions they purchased.
Invoice History – View Billing History, Download Invoices, View Payment Status