83% of customers go to a company’s website for information
51% of customers prefer to have Self-Service Option available on a company’s website
56% of customers either leave or go to a competitor because of website issue
Overall 67% of customers mentioned the bad experiences as a reason for bouncing back.
But 1 out of 26 unhappy customers complain.
Customer experience is the overall combination of interactions you have enabled proactively for your customers.
Self-Service delivers a better customer experience!
What Self-Service Portal Includes?
Consumption and Usage
Customers can view consumption and usage data from Azure.
They can view Billing History, Download Invoices, View Payment Status.
Update Profile and Company Information
Customers can update personal and business information. Contact information, systems they use, interest areas, communication methods. Stay current with all the relevant information that is needed to service them and know them better.
Keep a central repository of documents such as SOWs, NDAs, and Microsoft Cloud Agreements (MCA). Reduce the email clutter and silos of information.
Share license keys, renewal dates, and versions of software or licenses that they have procured from you to reduce the burden on sales and service.
Allow customers to view, modify and manage subscriptions, licenses, and services that they have purchased. These subscriptions can be automatically provisioned by our provisioning engine.
Support and Incidents
Enable your customers to submit tickets. The portal surfaces relevant knowledge base and help articles. This empowers and educates customers and reduces case volume. Case Management is integrated with Dynamics CRM. Manage the status and life-cycle of support and incidents.
Customers can find documentation and information related to applications, services, and licenses that they have purchased. Agents and solution experts can collaborate to create these content articles. Establish your authority and get more inbound leads by enabling SEO.
Create a community. Customers can register, join the conversations, and network with other members.
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