Self Service Portals

Self Service is about Customer Experience. Buyers are willing to pay for a better customer experience. With PowerApps portals you can offer the best service for your customers

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Why use a Self Service Portal?

83% of customers go to a company’s website for information

51% of customers prefer to have Self-Service Option available on a company’s website

56% of customers either leave or go to a competitor because of website issue

Customer experience is the overall combination of interactions you have enabled proactively for your customers.

Self-Service delivers a better customer experience!

What Self-Service Portal Includes?

Consumption and Usage
Customers can view consumption and usage data from Azure.
Invoice History
They can view Billing History, Download Invoices, View Payment Status.
Update Profile and Company Information
Customers can update personal and business information. Contact information, systems they use, interest areas, communication methods. Stay current with all the relevant information that is needed to service them and know them better.
Document Sharing
Keep a central repository of documents such as SOWs, NDAs, and Microsoft Cloud Agreements (MCA). Reduce the email clutter and silos of information.
Licenses
Share license keys, renewal dates, and versions of software or licenses that they have procured from you to reduce the burden on sales and service.

Manage Services
Allow customers to view, modify and manage subscriptions, licenses, and services that they have purchased. These subscriptions can be automatically provisioned by our provisioning engine.
Support and Incidents
Enable your customers to submit tickets. The portal surfaces relevant knowledge base and help articles. This empowers and educates customers and reduces case volume. Case Management is integrated with Dynamics CRM. Manage the status and life-cycle of support and incidents.
Knowledge Base
Customers can find documentation and information related to applications, services, and licenses that they have purchased. Agents and solution experts can collaborate to create these content articles. Establish your authority and get more inbound leads by enabling SEO.
Forum
Create a community. Customers can register, join the conversations, and network with other members.

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Self Service Portals are about enabling your customers, crafting your own unique customer experience, and reducing the burden on your internal support

Work 365 adds billing, subscription data and invoicing to Dynamics Portals and enables all sorts of Self-Service Scenarios

Microsoft Partners receive access to Portals and Dynamics CRM as a part of Microsoft’s IURs (Internal Usage Rights). Read more about how Microsoft Partners and CSPs Can Use IURs to Increase Cloud Profitability.

This portal is a part of a Customer Engagement Plan benefits, you have received as a Microsoft Silver or Gold Partner.

This portal includes Knowledge Base, Support Incidents, and Forums. For example, take a look at our Knowledge Base and Customer Support system.

With Work 365 Portal, whether you are Direct or Indirect CSP Partner, you can deliver complete self-service scenarios.

Self Service Portals

Why use a Self Service Portal?

Customer experience is the overall combination of interactions you have enabled proactively for your customers.

Self-Service delivers a better customer experience!

What Self-Service Portal Includes?

Consumption and Usage

Invoice History

Update Profile and Company Information

Document Sharing

Licenses

Manage Services

Support and Incidents

Knowledge Base

Forum

Self Service Portals are about enabling your customers, crafting your own unique customer experience, and reducing the burden on your internal support

Some of our Branded Portals

Why Microsoft CSPs need Customer Self Service Portals