Self Service Portals
Self Service is about Customer Experience. Buyers are willing to pay for a better customer experience. With PowerApps portals you can offer the best service for your customers
Self Service is about Customer Experience. Buyers are willing to pay for a better customer experience. With PowerApps portals you can offer the best service for your customers
Customers can view consumption and usage data from Azure.
They can view Billing History, Download Invoices, View Payment Status.
Customers can update personal and business information. Contact information, systems they use, interest areas, communication methods. Stay current with all the relevant information that is needed to service them and know them better.
Keep a central repository of documents such as SOWs, NDAs, and Microsoft Cloud Agreements (MCA). Reduce the email clutter and silos of information.
Share license keys, renewal dates, and versions of software or licenses that they have procured from you to reduce the burden on sales and service.
Allow customers to view, modify and manage subscriptions, licenses, and services that they have purchased. These subscriptions can be automatically provisioned by our provisioning engine.
Enable your customers to submit tickets. The portal surfaces relevant knowledge base and help articles. This empowers and educates customers and reduces case volume. Case Management is integrated with Dynamics CRM. Manage the status and life-cycle of support and incidents.
Customers can find documentation and information related to applications, services, and licenses that they have purchased. Agents and solution experts can collaborate to create these content articles. Establish your authority and get more inbound leads by enabling SEO.
Create a community. Customers can register, join the conversations, and network with other members.
Microsoft Partners receive access to Portals and Dynamics CRM as a part of Microsoft’s IURs (Internal Usage Rights). Read more about how Microsoft Partners and CSPs Can Use IURs to Increase Cloud Profitability.
This portal is a part of a Customer Engagement Plan benefits, you have received as a Microsoft Silver or Gold Partner.
This portal includes Knowledge Base, Support Incidents, and Forums. For example, take a look at our Knowledge Base and Customer Support system.
With Work 365 Portal, whether you are Direct or Indirect CSP Partner, you can deliver complete self-service scenarios.
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