Self Service

Why Self Service?

Self Service is about Customer Experience. Buyers are willing to pay for better customer experience.

83% of customers go to a company’s website for information

51% of customers prefer to have Self-Service Option available on a company’s website

56% of customers either leave or go to a competitor because of website issue

Overall 67% of customers mentioned the bad experiences as a reason for bouncing back.

But 1 out of 26 unhappy customers complain.

Customer experience is the the overall combination of interactions you have enabled proactively for your customers. Self-Service delivers better Customer Experience!

Work 365 Self-Service Portal is built on CRM Portals.

Manage Services – Change or modify the licenses or subscriptions they have purchased.

Support and Incidents – Submit tickets, manages the status and life-cycle of support and incidents.

Knowledge Base – Here, customers can find documentation and information related to applications they have purchased.

Forum – Here, customers can register for the community, join the conversations and networking with other members.

Consumption and Usage – View how much data they have consumed for the subscriptions they purchased.

Invoice History – View Billing History, Download Invoices, View Payment Status

Self Service Portal are about offering overall better customer experience. Work 365 is a customer experience platform for Cloud Service Providers

Work 365 Self-Service

As a part Microsoft’s IURs (Internal Usage Rights), you have access to Customer Service Portal.

This portal is a part of a Customer Engagement Plan benefits, you have received as a Microsoft Silver or Gold Partner.

This portal includes Knowledge Base, Support Incidents and Forums.

With Work 365 Portal, whether you are Direct or Indirect CSP Partner, you can deliver a complete self-service scenario.

Work 365 Self-Service

Manage and Request License and Service Based Subscriptions
View Azure Consumption and Usage statistics over a period of time
Multiple Authentication Choices
View Invoice and Payment History – download Invoices

Get Up and Running with the Work 365 Self-Service portal in days!

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