Self Service

Self Service is about Customer Experience. Buyers are willing to pay for better customer experience.

Why Self Service?

83% of customers go to a company’s website for information

51% of customers prefer to have Self-Service Option available on a company’s website

56% of customers either leave or go to a competitor because of website issue

Overall 67% of customers mentioned the bad experiences as a reason for bouncing back.

But 1 out of 26 unhappy customers complain.

Customer experience is the the overall combination of interactions you have enabled proactively for your customers.

Self-Service delivers better Customer Experience!

Consumption and Usage: Customers can view consumption and usage data from Azure.

Invoice History: They can view Billing History, Download Invoices, View Payment Status.

Update Profile and Company Information: Customers can update personal and business information. Contact information, systems they use, interest areas, communication methods. Stay current with all the relevant information that is needed to service them and know them better.

Document Sharing: Keep a central repository of documents such as SOWs, NDAs and Microsoft Cloud Agreements (MCA). Reduce the email clutter and silos of information.

Licenses: Share license keys, renewal dates and versions of software or licenses that they have procured from you to reduce the burden on sales and service.

Manage Services: Allow customers to view, modify and manage subscriptions, licenses and services that they have purchased. These subscriptions can be automatically provisioned by our provisioning engine.

Support and Incidents: Enable your customers to submit tickets. The portal surfaces relevant knowledge base and help articles. This empowers and educates customers and reduces case volume. Case Management is integrated with Dynamics CRM. Manage the status and life-cycle of support and incidents.

Knowledge Base: Customers can find documentation and information related to applications, services and licenses that they have purchased. Agents and solution experts can collaborate to create these content articles. Establish your authority and get more inbound leads by enabling SEO

Forum: Create a community. Customers can register, join the conversations and network with other members.

Self Service Portals are about enabling your customers, crafting your own unique customer experience and reducing the burden on your internal support

Work 365 adds billing, subscription data and invoicing to Dynamics Portals and enables all sorts of Self-Service Scenarios

Microsoft Partners receive access to Portals and Dynamics CRM as a part Microsoft’s IURs (Internal Usage Rights).

This portal is a part of a Customer Engagement Plan benefits, you have received as a Microsoft Silver or Gold Partner.

This portal includes Knowledge Base, Support Incidents and Forums.

With Work 365 Portal, whether you are Direct or Indirect CSP Partner, you can deliver complete self-service scenarios.

Some of our Branded Portals:

Sample Work 365 Self Service Portals Built On Dynamics 365

Let’s start your brand and theme, world class customer service with your unique customer experience

Get Stared with your Self-Service Portal