Some estimates show that up to 80 percent of customer interactions will happen through self-service as early as 2020. Customers are looking to place orders, submit tickets, get billing information and receive various other services on their own terms. These services are enabled through technology investments which can be challenging to implement for smaller businesses. […]
Control Panel Vendor Program Microsoft recently announced new mandatory security requirements that tackle potential security risks from unauthorized access to the Microsoft Partner Center, the CPV program. A Control Panel Vendor (CPV) is an independent software vendor that develops applications for use by Cloud Solution Provider (CSP) partners to enable them to integrate their systems with Partner Center […]
Since August of 2018, Microsoft has required its Direct Partners in the CSPs program to have a billing and provisioning infrastructure. Partners in the CSP program are using ISV and SaaS-based solutions that Microsoft refers to as Control Panel Vendors (CPVs). With Control Panel Vendor solutions like Work 365, Partners are expected to achieve scale […]
Sales Incentive Management Why Have Sales Incentives? High-performance sales team know the answer to this and generally, any organization trying to achieve goals knows incentives work to motivate our teams and create a competitive environment. Incentive plans are important for several reasons: Acknowledgment of Milestones and Achievements Exceeding sales goals Fostering teamwork Improving employee retention […]
Microsoft has been making an investment and change in the CSP program. Some of these changes are program changes and technology changes to better align the channel. Some of the recent changes include Advanced Support, Billing Automation, Microsoft Cloud Agreements which we covered in our previous webinar and now Beginning November 1, Delegated Admin Privileges […]
Microsoft announced the new Direct CSP requirements for Partners in May with an effective start date of Aug. 31st, 2018 for Partners to become compliant based on their CSP renewal dates. The major changes to the CSP Direct Biller program are the new requirements to purchase an Advanced Support Plan, along with a Billing Automation solution and a Managed Solution offering. […]
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