Be Customer Zero, built on Power Platform Always current with every Microsoft change
Be Customer Zero Built and proven on Microsoft Power Platform Customer Zero Power Platform
Always Current Ready for every Microsoft ecosystem change Always Current Microsoft-ready
For Customer Success Teams

Turn everyday account changes into growth moments.

With self-service, customers manage upgrades, renewals, and seat changes themselves. Your team spends time on expansion, not tickets.

300%
Growth at Innovia, flat headcount
~2x
Client base growth at TSG
Self-serve
Upgrades and renewals via ENGEN
ENGEN · Customer view
Contoso Ltd · my subscriptionsSelf-service
Microsoft 365 E340 seatsAdd seats
Copilot for M365Available add-onUpgrade
Teams PhoneRenews 30 JunReview renewal

Illustrative interface. Customers manage and grow their own subscriptions.

Native to Microsoft
Partner Center + Distributor integration
Customer self-service
Full Microsoft catalog
Where success meets revenue

Retention and growth happen in the everyday moments.

Three everyday moments where a smooth, transparent experience keeps customers and grows their spend.

01

Renewals are retention

A clear, predictable renewal is the moment you keep and grow the account, rather than putting it at risk.

02

Self-service is expansion

When customers can add seats and upgrade in one place, buying more becomes the easy option.

03

Transparency builds trust

Customers who can see and action their own subscriptions raise fewer tickets and stay longer.

How Work 365 helps

ENGEN, your customer growth engine.

Customer self-service

Customers upgrade, renew, and change seats themselves, without raising a ticket.

Full Microsoft/Distributor catalog storefront

Your customers see and buy the full catalog, branded as your own storefront.

Real-time Distributors sync

Every self-service change reflects in Partner Center or your Distributors and billing straight away.

Renewal and seat management

Give customers a clear view of renewals and seats, so nothing comes as a surprise.

Work 365 · Accounts
Renewals and expansionThis quarter
Fabrikam IncRenewal in 12 daysOn track
Northwind CoAdded 15 seats via ENGENExpanded
Adventure WorksCopilot trial activeNurture
Tailwind TradersSelf-service since MarHealthy

Illustrative interface. See renewals and self-service growth in one place.

Customer proof

Partners growing accounts without growing the team.

“Watertight Billing! That nervousness around revenue leakage has gone away.”“Work 365 brings standardisation irrespective of who the supplier is.”
Paula McTeer, Head of Finance Operations, TSG
36%
More subscriptions, past 15,000, same finance team
~2x
Client base growth to around 1,400 clients
125
Vendors standardised into one billing approach
4
Fewer finance ops roles needed at this scale
Growth on flat headcount
300%

Innovia Consulting grew their CSP business 300% without adding headcount, running billing and provisioning through Work 365.

Built for trust
Native.

Built natively on Microsoft Dataverse and Power Platform, with SOC 2 controls and direct Partner Center integration.

Make every account change a growth moment.

See how ENGEN turns customer self-service into retention and expansion for your CSP business.