Be Customer Zero, built on Power Platform Always current with every Microsoft change
Be Customer Zero Built and proven on Microsoft Power Platform Customer Zero Power Platform
Always Current Ready for every Microsoft ecosystem change Always Current Microsoft-ready
Revenue and operations platform

One platform to run and grow your managed-services business

Work 365 is the revenue and operations platform for Microsoft MSPs. Bill Microsoft, your managed services, and more together, so billing keeps pace with the business you actually run.

Built on Microsoft Power Platform
2-3%of revenue recovered from manual billing, at GadellNet
Work 365 PSA integrations 2 LIVE ConnectWise Connected and syncing Autotask Connected and syncing Support tickets reduced by 32% One consolidated invoice READY ITEM AMOUNT Invoice total $84,620 1 Licences + services Combined 2 One customer bill Automatically Reconciled Verified Managed services + Microsoft Combined and delivered on one accurate invoice LIVE
Trusted by Microsoft CSP partners in 25+ countries
Innovia ConsultingInfinity GroupTSGGadellNetHeartland HBSFusion ConnectQuisitiveInnovia ConsultingInfinity GroupTSGGadellNetHeartland HBSFusion ConnectQuisitive
One platform

Bill the whole managed-services business from one place

You are not just reselling Microsoft. You deliver managed services, projects, and support. Work 365 bills all of it together.

One bill, everything on it

Microsoft licences, recurring managed services, and ISV add-ons on a single customer invoice, not three systems stitched together.

ConnectWise and Autotask

PSA connected, so billing and service delivery stay in step.

Synced

Time and materials

Delivered hours flow into billing automatically, nothing lost between systems.

Margin per customer

200+ Power BI reports show which accounts and services actually make money.

Built for many customers

Automate the repetitive billing that hundreds of small accounts create.

Self-service with ENGEN

Customers self-serve, which frees your service desk.

One catalog, all sources

Microsoft, ISV add-ons, and your own managed services and products, in a single storefront.

MicrosoftManaged servicesAdd-ons
Every hour and licence

One clean bill per customer

Work 365 brings Microsoft licences, managed services, and time and materials work onto a single invoice, and reconciles costs to what you bill, so margin is protected on every account.

Licences + services
What you deliver
→
One invoice
Per customer
→
Reconciled
Margin protected
The Microsoft-native advantage

The depth a closed billing tool cannot match

Closed SaaS tools and Work 365 both automate billing. Only Work 365 is built on Microsoft Dataverse and Power Platform, the same foundation as Dynamics 365.

 
Closed billing tools
Work 365
Your data stays in your Microsoft tenant
200+ Power BI reports out of the box
Extends with Power Platform
Multi-currency, multi-entity billing
The MSP opportunity

Turn Microsoft complexity into managed-service margin

Every Microsoft program change lands on your service desk. Work 365 absorbs that load so your team spends its time on the managed services that carry your margin.

  • Put one clean bill in front of every customer
  • Keep service delivery and billing in step
  • Capture every billable hour
  • Free the service desk with self-service
How it works

From service delivered to invoice sent

1

Connect

Link Microsoft or your provider, plus ConnectWise or Autotask.

2

Automate

Combine licences, services, and hours on one invoice.

3

Reconcile

Match costs to what you bill and protect margin.

4

Grow

Give customers ENGEN self-service and cut tickets.

Proof

Outcomes, not promises

2-3%
GadellNet

Recovered 2 to 3% of revenue lost to manual billing, with a return on investment inside three months.

Work 365 customer
300%
Innovia Consulting

Grew CSP revenue by 300% without adding headcount, on one platform for billing and provisioning.

Work 365 customer
TSG, Head of Finance Ops

“Watertight Billing. That nervousness around revenue leakage has gone away.”

15,000+ subscriptions, run with 4 fewer finance ops roles.

Paula McTeer, TSG
Evaluation questions

What MSPs ask before they switch

Does Work 365 integrate with ConnectWise and Autotask?+

Yes. Both connect natively, so billing and service delivery stay aligned without duplicate data entry.

Can we bill Microsoft and our own managed services on one invoice?+

Yes. Microsoft licences, recurring managed services, and ISV add-ons all sit on a single customer invoice.

Does it handle time and materials billing?+

Yes. Time and materials, recurring, usage, hybrid, and one-time billing all run from the same platform.

We have hundreds of small customers. Will billing scale?+

Yes. Automation is built for high customer counts, so a growing book does not mean a growing billing team.

Can customers manage their own subscriptions?+

Yes, through ENGEN, which reduces ticket load and creates natural upsell.

How is Work 365 different from a billing tool?+

A billing tool prints invoices. Work 365 runs provisioning, subscription management, PSA-connected billing, reconciliation, and self-service in one place.

What is MSP billing automation?+

It runs quoting, provisioning, billing, reconciliation, and self-service from one platform with fewer manual steps, combining Microsoft, managed services, and time and materials work.

Can we bundle managed services with Microsoft licences?+

Yes. Managed services, Microsoft licences, and ISV add-ons bundle onto a single customer invoice.

Do we keep access to our own commercial data?+

Always. Work 365 is native to Microsoft Dataverse and Power Platform, so your data stays in your environment.

How quickly do MSPs see value?+

Value usually shows first in recovery. GadellNet recovered 2 to 3% of revenue lost to manual billing, with a return on investment inside three months.

See it run your managed-services billing

Bring your PSA, your managed services, and your Microsoft catalog.

Book a Demo