Enterprise needs change as per business requirements. They may want to adjust their subscriptions based on the situation. Instead of relying on CSPs to adjust the licenses, enterprises can self-manage those through a self-service portal. Using the self-service option, they can easily and instantly add or remove licenses from the portal without calling or emailing the CSP requirement. Enterprises get complete control over their licenses and keep track of the renewal dates, procurement details, etc., through the portal.
With a Self-Service Portal, CSPs can
Self-Service Portal – Many Benefits for CSPs
Several reports show that customers prefer to pay additionally for unique experiences. Self-service can help CSPs to build that unique experience. It also makes business sense to build a self-service portal as 83% of customers naturally go to the company’s website for information before solving their problem. The customer will not hesitate to reach out to the competitor if they do not receive an immediate solution to their problem. A Customer self service portal of Microsoft CSP should support:
- Consumption and usage
- Invoice history
- Support and incidents
- Knowledge base
- Managed services
- Document sharing
- License management
And much more!
At Work 365, we enable Microsoft CSPs to create powerful customer self-service portals to serve their customers better. We offer end-to-end self-service setup such as:
- User management
- Ready-to-use portal features