CPV Solution for Payment Collections and Recurring Billing with Work 365 Application
The Invoice Status reason will either say Partial, if partial payment was made, or show the balance of the invoice.
Recurring Billing and Payment Collections
Since August 2018, Microsoft has required its Direct Partners in the CSPs program to have billing and provisioning infrastructure. Partners in the CSP program are using ISV and SaaS-based solutions that Microsoft refers to as Control Panel Vendors (CPVs).
With Control Panel Vendor solutions like Work 365, Partners are expected to achieve scale with automation and deliver strong customer service.
Work 365 is in the CPV program and includes subscription management, billing automation, managing Office 365 licensing, and payment collections for recurring billing in Dynamics 365.
Direct bill and Indirect bill Partners have both adopted CPV solutions like Work 365 to scale their business. These CPV solutions are intended to solve complex automation challenges like subscription-based, billing management, billing reconciliation, and customer support for services like Office 365 and Azure.
Managing these services and subscriptions are time-consuming and error-prone task through the complexities and parameters shown in the image below:
Having a billing automation system and subscription management system in place allows the partner to focus resources on providing better customer service and technical support.
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Streamlined Workflows in Work 365
Work 365’s automated billing and payment management system allows Partners and CSPs to streamline accounting and sales by having all aspects of billing management in one place.
Partners can provision new customer accounts with the pricing and sales information that was used to win an opportunity in just a few clicks using the Customer Account Provisioning Wizard. Finance and Accounting can use Work 365 to review provider invoices, reconcile vendor bills with customer services, manage invoices, and receive payments for the Billing Contracts that are set up in the system.
The image below shows how Work 365 plays a role in influencing and aiding the Sales and Finance function in the organization.
Work 365 improves on these processes with the ability to create customer payment profiles and collect money. The invoices can be created and sent from the system, payments can be processed, and the account balance is updated, all in one place.
How to Charge a Customer Invoice
Before you can charge an invoice, you need to create a payment profile for your customer.
1. Go to a Work 365 customer invoice. Hit the charge button at the top of the invoice.
2. A pop-up will appear showing the customer’s payment profile, and the invoice details. When the pop-up appears, the payment amount entered will populate the balance amount that’s due on the invoice. However, this payment amount can be reduced to make a partial payment (Work 365 users cannot charge more than the invoice amount). After the amount is confirmed hit save and the invoice will be charged.
After the invoice is charged, 3 things will occur:
For Partial Payments
To charge an invoice with a previous partial payment:
Go to the same invoice
Hit the Charge Button
A pop-up will appear showing the customer’s payment profile, the invoice details, and the remaining balance on the invoice due to be charged. The payment amount that is entered will populate the balance that’s due.
Hit save to charge the invoice
The total amount section on the invoice form will be updated to show the new balance amount
Work 365 enables Partners and CSPs to manage customer accounts & manage office 365 licensing efficiently and profitably by providing the following functions and capabilities:
Work 365 helps Microsoft Partners and CSPs scale and grow, tackling the time-consuming and manual processes that lead to mistakes, too much time spent on calculating costs and chasing down invoices instead of on customer support, and growing revenue through sales. Managing billing and payment systems gives Partners one less thing to worry about and keeps accounting records accurate and up-to-date.
Understand changes a Microsoft Partner needs to make to eliminate roadblocks and scale business growth.
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