The Customer Experience – Combining E-Commerce and Self-Service with Work 365

E-Commerce and Self-Service

E-Commerce and Self-Service

Businesses often treat e-commerce and self-service as separate solutions to two distinct business needs. As a result, each solution only solves one issue and customer data is not synchronized between all systems that touch a customer. For example, if a customer purchases an incident tracking solution that solution won’t have a marketplace, and vice versa.

Now let’s look at how we can enable an end customer scenario with an E-commerce site.

Work 365 with the Self-service and e-commerce solution automates these steps and create a better experience while enabling the additional for sales.

Self-Service for CSPs and MSPs

10 Stats And Reasons That Prove That Microsoft CSPs Need Self-Service TODAY

Microsoft CSPs Need Self-Service

Self-Service for CSPs and MSPs

Work 365 creates a back-and-forth relationship between self-service and e-commerce systems that helps businesses expand self-service beyond support ticket submissions to support the following:

Services and subscription management
Usage consumption reporting
Billing, invoicing, and payment support

Adopting this holistic self-service mindset allows organizations to realize the following benefits:

Increase in quantities and densities of products purchased
Better customer retention and renewal rates
Growth of customers from referral business

While also decreasing the following:

Customer attrition or turnover
Cost of new customer acquisition
Cost of service
Time and effort spent on dealing with account changes and billing

Understand changes a Microsoft Partner needs to make to eliminate roadblocks and scale business growth.

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