The Customer Experience – Combining E-Commerce and Self-Service with Work 365

Businesses often treat e-commerce and self-service as separate solutions to two distinct business needs. As a result, each solution only solves one issue and customer data is not synchronized between all systems that touch a customer. For example, if a customer purchases an incident tracking solution that solution won’t have a market place and vice versa.

Now let’s look at how we can enable an end customer scenario with an E-commerce site.

Work 365 with the Self-service and e-commerce solution automates these steps and create a better experience while enabling the additional for sales.

Watch our webinar related to Ecommerce and Self-Service with Work 365

Work 365 creates a back-and-forth relationship between self-service and e-commerce systems that helps businesses expand self-service beyond support ticket submissions to support the following:

  • Services and subscription management
  • Usage consumption reporting
  • Billing, invoicing, and payment support

Adopting this holistic self-service mindset allows organizations to realize the following benefits:

  • Increase in quantities and densities of products purchased
  • Better customer retention and renewal rates
  • Growth of customers from referral business

While also decreasing the following:

  • Customer attrition or turnover
  • Cost of new customer acquisition
  • Cost of service
  • Time and effort spent on dealing with account changes and billing

Thinking about how you can get self-service set up at your CSP? Learn more about e-commerce and self-service with Work 365.