Frontier Partner Blueprint: Platform Transformation, AI, and the Future of CSP Operations

Microsoft’s Frontier Partner shift is accelerating in 2025—pushing CSPs and MSPs toward platform transformation, AI-driven operations, and self-service customer experiences. In this session, Work 365 and Infinity Group break down what it takes to modernize CSP operations by consolidating data in Microsoft’s platform (Dynamics 365 + Dataverse), enabling hybrid CSP (direct + indirect), and using agents + automation to scale without adding headcount.

Key Highlights:

• What a “Frontier Partner” means and why Microsoft is pushing partners in this direction
• Platform-first transformation: moving from siloed tools/PSA sprawl to a unified Dataverse foundation
• Infinity Group’s real-world journey: MSP → Microsoft-first partner → scalable operations
• Why Dataverse (front office + service + billing context) vs. keeping everything only in ERP
• Hybrid CSP strategy: staying direct while leveraging distributors for scale and GTM support
• Self-service portal evolution: why customers now expect license and service self-management
• Agentic operations in action: first-party agents + custom agents (risk/call insights, RFP, reporting)
• How Work 365 supports scalable billing automation and Dataverse-ready data for Copilot/agents

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