EST in Microsoft CSP Partner Adoption Plans + Operational Playbook

Microsoft’s Extended Service Term (EST) introduces a major change to how CSP partners manage subscription renewals and end-of-term decisions. With the removal of the traditional grace period, partners must now proactively choose whether to renew, cancel, or move subscriptions into a paid monthly EST model. This webinar explains what EST means for CSP partners, how it impacts billing and customer relationships, and the operational strategies partners can adopt to manage these changes effectively. It also demonstrates how Work 365 helps automate renewal policies, improve visibility into expiring subscriptions, and simplify EST management across large subscription portfolios.

Key Highlights:

• Overview of Microsoft Extended Service Term (EST) and why it matters for CSP partners
• Understanding the end of the free grace period and the shift to paid EST
• Key dates, timelines, and policy changes from Microsoft
• Common scenarios that cause subscriptions to move into EST
• Operational challenges including billing impact, customer communication, and subscription tracking
• Real insights from partner surveys and poll results on how organizations plan to handle EST
• Different operational models partners can adopt to avoid or manage EST
• How Work 365 helps automate renewal policies, reporting, and subscription transitions
• Best practices for reducing billing disputes and maintaining customer trust

Watch the full recording by filling out the form.