Email to Case – Release Notes

Work 365 Email To Case Automation v8.0.3.0 – Released 28-Jun-2021 (Works with: Dynamics 365) Latest

System Requirements: Dynamics 365
Release Date: 28-Jun-2021
Enhancements: NA
Bug Fixes:

Case not created when queue id is in CC and TO field is blank
Unreconciled contact (contact) OR TO field blank results in an error

Outstanding/known issues: NA
Miscellaneous Information: This build is directly up-gradable from v6.0.2016.0008 & above, however, can be installed only on Dynamics 365

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Work 365 Email To Case Automation v8.0.0.1 – Released 25-Nov-2019 (Works with: Dynamics 365)

System Requirements: Dynamics 365
Release Date: 25-Nov-2019
Enhancements: UCI Compatible
Bug Fixes: NA
Outstanding / known issues: NA
Miscellaneous Information: This build is directly up-gradable from v6.0.2016.0008 & above, however can be installed only on Dynamics 365

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Work 365 Email To Case Automation v7.0.1.0 – Released 11-Sept-2019 (Works with: Dynamics 365)

System Requirements: Dynamics 365
Release Date: 11-Sept-2019
Enhancements: NA
Bug Fixes:

Domain Exclusion – Excluded domains were not being considered by the Add-On

Outstanding / known issues: NA
Miscellaneous Information: This build is directly up-gradable from v6.0.2016.0008 & above, however can be installed only on Dynamics 365

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Work 365 Email To Case Automation v7.0.0.0 – Released 15-Aug-2019 (Works with: Dynamics 365)

System Requirements: Dynamics 365
Release Date: 15-Aug-2019
Enhancements: Added logging to the Plugin Trace Logs

Bug Fixes:

Fixed a possible timeout issue
Fixed issue with the From Id not being read correctly (occasionally)

Outstanding / known issues: NA

Miscellaneous Information: This build is directly up-gradable from v6.0.2016.0008 & above, however can be installed only on Dynamics 365

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Work 365 Email To Case Automation v6.0.2016.0009 – Released 21-Feb-2019 (Works with: 2016, Dynamics 365)

System Requirements: CRM 2016, Dynamics 365
Release Date: 21-Feb-2019
Enhancements:

Bug Fixes:

Fixed the issue with Forwarded Email: Forwarded emails were not resulting in the correct case creation. Cases were created against the wrong email. Email to Case Automation will search in email body for the email address of the recipient who has actually sent the email and will create a case against that contact as per defined settings in configuration.

Outstanding / known issues: None

Download the solution from here .

Miscellaneous Information: This build is directly up-gradable from v6.0.2016.0008 build only.

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Work 365 Email To Case Automation v6.0.2016.0008 – Released 04-Jan-2019 (Works with: 2016, Dynamics 365)

System Requirements: CRM 2016, Dynamics 365
Release Date: 04-Jan-2019
Enhancements:
Bug Fixes:

Fixed the issue with Exclusion Domain: A contains filter was being applied on the Exclusion Domain, which caused unintended exclusion of domains. This bug has been fixed by changing the matching logic from a ‘Contains’ search to a pattern matching paradigm. The use of wildcards is now also supported.

Outstanding / known issues:

Actual User Count mismatch happens in previous versions lower than 2016.

Download the solution from here.

Miscellaneous Information: This build is directly up-gradable from v6.0.2016.0007 build only.

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Work 365 Email To Case Automation v6.0.2016.0007 – Released 24-Sep-2017 (Works with: 2016,Dynamics 365)

System Requirements: CRM 2016, Dynamics 365
Release Date: 24-Sep-2017
Enhancements:

Removed owner name from case title during email forward
Owner field updated when email is received regarding existing customer

Bug Fixes:

Configuration Page Contact/Account override dropdown issue

Outstanding / known issues: None

Install directly from AppSource here:

Or download the solution from here.

Miscellaneous Information: This build is directly up-gradable from v6.0.2016.0000 build only.

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Work 365 Email To Case Automation v6.0.2016.0000 – Released 20-Feb-2017 (Works with: 2016,Dynamics 365)

System Requirements: CRM 2016, Dynamics 365
Release Date: 20-Feb-2017
Enhancements: NABug Fixes: NA

Outstanding / known issues: None

Miscellaneous Information: This is Dynamics 365 compatible build and is not upgradable from existing version. Delete any existing solution before installing this new one.

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Work 365 Email To Case Automation v5.7.2015.0002 – Released 23-Sep-2016 (Works with: 2015,2016)

System Requirements: CRM 2015, CRM 2016
Release Date: 23-Sep-2016
Enhancements:

Creating Case from Forwarded Email feature
Ability to automatically remove email from queue on new case creation or email linking to existing case

Bug Fixes: None

Outstanding / known issues: None

Miscellaneous Information: None

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Work 365 Email To Case Automation v5.6.2015.0001 – Released 01-Feb-2016 (Works with: 2015,2016)

System Requirements: CRM 2015, CRM 2016
Release Date: 01-Feb-2016
Enhancements:

Case Re-open email notification
Performance improvement in execution of functionality: Linking of email received regarding existing case and having case number in email subject to the case. Please note that this feature will work only with out-of-box Case ID field.

Bug Fixes:

Incorrect linking of newly created case to customer
Issue: Case not getting linked to the correct Customer for newly created cases using IOTAP Email2Case add-on. This started happening after applying CRM 2015 service update 2.
MSFT api does not seem to be returning back the correct email address of the “To” as well as “FROM” recipient of the email received in CRM.
Expected recipient is: [email protected] (this is how it used to come until the last rollup)
however now the email recipient is coming as :”[email protected]” [email protected]
This issue is now fixed.

Outstanding / known issues: None

Miscellaneous Information: This is a major enhacement and involves lot of code changes. Please deploy & test before adding to production. Also, delete any existing version of EmailToCaseAutomation solution before installing this new one.

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Work 365 Email To Case Automation v5.6.2011.0001 – Released 29-Feb-2016 (Works with: 2011,2013)

System Requirements: CRM 2011, CRM 2013
Release Date: 29-Feb-2016
Enhancements:

Case Re-open email notification
Performance improvement in execution of funtionality: Linking of email received regarding existinig case and having case number in email subject to the case. Please note that this feature will work only with out-of-box Case ID field.

Outstanding / known issues: None

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Work 365 Email To Case Automation v3.0.2015.0001 – Released 20-Feb-2015 (Works with: 2015)

System Requirements: CRM 2015

Release Date: 20-Feb-2015

Enhancements:

Attachment size options – ability to filter out attachments from getting copied to the case based on the attachment size.
Licensing modified
Changes in base code to meet coding standards, hence direct upgrade from earlier version not possible.

Bug Fixes:

Suppose there are multiple recipients which have queue configured in CRM…however email2case configuration does not exist for the first recipient in the email (that has a queue but not email2case setting) then email2case program aborts… and case is not created.

Outstanding / known issues: Cases created by Email2Case add-on are not getting linked to the correct Customer record.

Issue details: The latest rollup (CRM 2015 Service Update 2 or higher) from Microsoft has modified the api’s which has resulted in this issue.

MSFT api is not returning back the correct email address of the “To” as well as “FROM” recipient of Email.

Expected recipient is: [email protected] (this is how it used to come until the last rollup)

however now the email recipient is coming as :”[email protected]” [email protected]

Resolution :

This issue will require a newer build.

We are currently working on releasing a newer version which will have a fix for this issue.

Please note the next version is going to be a major release as it has lot many enhancements too which we have been working on.

Tentative Release date : 10 Feb 2016.

Miscellaneous Information: Delete any existing version of EmailToCaseAutomation solution before installing this new one.

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Work 365 Email To Case Automation v3.0.2011.0001 – Released 20-Feb- 2015 (Works with: 2011,2013)

System Requirements: CRM 2011 (Update Rollup 12 and above), CRM 2013
Release Date: 20-Feb-2015
Enhancements:

Attachment size options – ability to filter out attachments from getting copied to the case based on the attachment size.
Licensing modified
Changes in base code to meet coding standards, hence direct upgrade from earlier version not possible.

Bug Fixes:

Suppose there are multiple recipients which have queue configured in CRM…however email2case configuration does not exist for the first recipient in the email (that has a queue but not email2case setting) then email2case program aborts… and case is not created.

Outstanding / known issues: NA
Miscellaneous Information: Delete any existing version of EmailToCaseAutomation solution before installing this new one.

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