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Ingram Micro Integration

Ingram Micro billing, unified in one revenue operations platform.

Name: Work 365
Price range: $

Bring your Ingram subscriptions, customers, and invoices into Work 365 with a two-way sync. Provision through Ingram, then run billing and reconciliation from the same engine as the rest of your business.

Two-way sync, live todayNative to Dynamics 365Multi-currency

Ingram data syncing into Work 365

Ingram Micro

Subscriptions, invoices, agreements

Synced

↓ Reconciled on Dataverse

Work 365

Reconcile, price, invoice

Processing

↓ Invoice generated automatically

✓

Your customers

Accurate, on-time billing

Billed

Native connector

2-way

Sync direction

Manual re-entry

Two-Way Sync

Customers, subscriptions, changes, agreements, and provider invoices flow between Ingram and Work 365 automatically.

Reconcile with Confidence

A checksum runs on every Ingram provider invoice before it enters Work 365, so the numbers you bill on hold up.

Native to Dynamics 365

Built on Dataverse and Power Platform. Your billing lives where your business already runs.

Multi-currency by Default

Bill partners across regions in their own currency from a single Work 365 instance.

What syncs

Every entity between Ingram and your billing, connected.

Work 365’s Ingram integration uses the Ingram Micro Reseller APIs to sync the full subscription lifecycle, not just a one-time import.

Customers and accounts

Records sync in both directions. Match Ingram provider accounts to your CRM accounts for clean billing relationships.

Subscriptions and changes

New subscriptions, seat changes, renewals, and cancellations sync from Ingram automatically. No manual entry.

Provider invoices

Ingram invoices import each cycle. A checksum verifies data integrity before anything enters Work 365.

Markup, pricing and currency

Your pricing applies to every Ingram line. Currencies match to your configured CRM currencies automatically.

How it works

Set up once. Runs every billing cycle.

Four steps in Work 365 Admin Hub. Once live, the backend job syncs invoices automatically each month.

Step 1

Connect

Create the Ingram connector in Admin Hub with your Marketplace API credentials.

Step 2

Sync

Match provider accounts to CRM accounts and pull all active subscriptions.

Step 3

Reconcile

Ingram charges are matched against your customer billing, with markup applied.

Step 4

Bill

Accurate customer invoices generate automatically on your schedule.

Proof

What billing automation looks like when it works.

2 to 3%

revenue leakage recovered

Recovered margin that was quietly slipping through reconciliation gaps, with return on investment inside three months.

GadellNet

4 fewer

finance operations roles needed

“Watertight billing. That nervousness around revenue leakage has gone away.” Paula McTeer, Head of Finance Operations, TSG

TSG

300%

CSP growth without adding headcount

Scaled subscription volume threefold while keeping the same operations team in place.

Innovia Consulting

Common questions

Frequently asked questions

Does Work 365 integrate with Ingram Micro?+

Yes. Work 365 has a live, two-way integration with Ingram Micro Cloud Marketplace (CMP). It syncs customers, subscriptions, subscription changes, agreements, and provider invoices automatically between Ingram and Work 365.

What data syncs between Work 365 and Ingram Micro?+

Customers, subscriptions, subscription changes, agreements, and provider invoices sync from Ingram to Work 365. Customer and account data syncs in both directions. Markup and pricing apply to all Ingram line items before customer invoices are generated.

Does Work 365 support the Ingram Xvantage platform?+

Work 365 currently integrates with Ingram Micro Cloud Marketplace (CMP). If your Ingram account has migrated to Xvantage and you no longer have access to CMP, contact the Work 365 support team to confirm your current integration path before beginning setup.

I moved from direct CSP to indirect through Ingram Micro. Can Work 365 help?+

Yes. Partners who moved to the indirect reseller model through Ingram Micro can use Work 365 to run billing, subscription tracking, and invoicing for all their Ingram-sourced subscriptions. The integration handles the full provider invoice sync so your billing continues without manual intervention.

Can Work 365 consolidate billing across Ingram and other distributors?+

Yes. Work 365 supports multiple distributors in a single instance, including Ingram Micro, Pax8, TD SYNNEX StreamOne, Crayon, and Companial. Subscriptions from all sources feed into one billing engine, so customers receive a single consolidated invoice regardless of which distributor sourced them.

How much does the Ingram Micro integration cost?+

The Ingram Micro integration is included with Work 365, which starts at $699 per month. No separate connector license is required.