365Solutions is a Gold-Certified Microsoft Partner offering cloud solutions and managed services to businesses in the UK, Ireland and Russia locations.
Like many Microsoft Partners, 365Solutions faced challenges related to billing which hinder thier ability to scale recurring cloud business.
365Solutions tried many vendor’s billing system but faced limitations in the areas of online customer access, individual login credentials, ability to see data on consumption and usage and not able to bill individual customers accordingly.
For continous growth, company needed a system that was intuitive and easy to use, while offers all the services they needed in order to focus less on billing reconciliation and more on sales and support. So they turned to Work 365.
Using Work 365, 365Solutions has realized following benefits –
- 80% decrease in time and labor spent on billing tasks and realigned two of its accounting resources to sales and operations
- 4 hours of daily sales time gained and sales team spend less time on customer support
- Due to transparency provided by Work 365 system, customer satisfaction level increased