Microsoft Partners need to Achieve Billing Efficiency

365Solutions is a Gold-Certified Microsoft Partner providing cloud solutions and managed services to small and medium sized businesses in the UK, Ireland and Russia.

Customer

365Solutions.Cloud
UK, Ireland and Russia

Industry

Office 365, Azure, Dynamics 365 EMS, Intune

Challenges Faced

Time consuming recurring billing tasks
Tracking customer’s subscription changes
Billing pro-ration for these changes
Enabling Self-Service for order processing
Azure consumption billing

Benefits of Work 365 Solution

Work 365 platform allows MSP’s customers to view daily Azure consumption and cost on-demand
MSP can view the day and time when their customers have made changes in subscriptions and licenses. This helps in accurate billing and minimizes invoices disputes.
Multi-Currency Platform
With the Customer Self-Service Portal, customers can upgrade or downgrade licenses, track licenses quantity changes, submit support tickets and view invoices through one system by themselves
Billing Reconciliation

Customer Story

365Solutions is a Gold-Certified Microsoft Partner offering cloud solutions and managed services to businesses in the UK, Ireland, and Russia locations.

Like many Microsoft Partners, 365Solutions faced challenges related to billing which hinder their ability to scale recurring cloud business.

365Solutions tried many vendor’s billing system but faced limitations in the areas of online customer access, individual login credentials, ability to see data on consumption and usage, and not able to bill individual customers accordingly.

For continuous growth, the company needed a system that was intuitive and easy to use, while offers all the services they needed in order to focus less on billing reconciliation and more on sales and support. So they turned to Work 365.

Using Work 365, 365Solutions has realized the following benefits –

80% decrease in time and labor spent on billing tasks and realigned two of its accounting resources to sales and operations
4 hours of daily sales time gained and the sales team spend less time on customer support
Due to transparency provided by the Work 365 system, customer satisfaction level increased

“We could have gone with a local vendor but wanted to work with a company that could support the same platform across all our regions.” – Alex Martynov, Business Development Director, 365Solutions

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