| Support | Included |
|---|---|
| Business User Support (Non-Admin Support) | Three (3) designated contacts |
| SLA | One (1) business day/24 hours |
| Email, Online, In-Application Live Chat | ✔ |
| Office Hours for All Users | ✔ |
| Access to Knowledgebase and Online Documentation | ✔ |
| Application Support | |
| Technical Issues, Bugs, Service Outages | ✔ |
| Access to New Releases and New Features | ✔ |
| Support and Services | Ad-Hoc T&M: $250 OR Use Block of Hours 15 hours: $2,250 20 hours: $3,000 |
*The block of hours can be used any time during the course of a year.
| Services/Customizations | Included |
|---|---|
| Upgrade Assistance | T&M: $250/hr Per Incident http://bit.ly/Work365AdHocServices OR Use Block of Hours ($150/hr.) |
| Training on New Features and Team Members | |
| Data and Configuration Issues/Set up | |
| Adoption: Monthly System Reviews, Planning, Guidance, Health Check | |
| Customizations | |
| Business Process Changes (Power Automate Notifications & Enhancements) |
Can be purchased on an ad-hoc basis for $250/hr or in *blocks of hours at a discounted rate of $150/hr. 15 hours: $2,250 or 20 hours: $3,000
*The block of hours can be used any time during the course of a year.
Work 365 at a Glance
20+Countries
7Invoice Languages
1000+Provisioning requests per week
Our Clients Say
“I’ve had a great experience with Work 365 thus far – I’m able to get the data I need for trending analysis, the tool is easy to navigate and use, and the support has been excellent! The chat support is fantastic and the Office Hours are a nice compliment to get deeper support – those two options work very well together.”
– Lane Shelton
Products
Solutions
Resources
Company
Reach Us
11710 Plaza America Dr. Suite 2000, Reston, VA 20190, USA
sales@work365apps.com
+1-571-429-5171
