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Solutions · Telcos and Service Providers

The revenue engine for Microsoft CSP at telco scale.

Telcos and service providers run Microsoft cloud across tens of thousands of seats, many entities, and multiple currencies. Work 365 unifies provisioning, Azure, billing, and self-service on one governed platform, built on the Power Platform. Volume and complexity, handled.

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MONTHLY BILLING RUN 14,200 customers billed 6 entities 4 currencies Matched
25+
countries running Work 365
Multi-entity
and multi-currency by design
Azure
usage, reservations, reconciled
Power Platform
governed in your own tenant
Built for telco realities

Telco volume brings telco complexity. One platform absorbs it.

A telco or large service provider is not billing a few hundred seats. It is running tens of thousands of subscriptions across multiple legal entities and currencies, reselling Azure, serving customers who span more than one Microsoft tenant, and billing on monthly, annual, and multi-year cycles at the same time. At that scale, small errors compound into real revenue every cycle.

Work 365 brings provisioning, Azure billing, subscription management, reconciliation, and self-service onto one Power Platform, kept in sync with Microsoft Partner Center, so the whole operation runs as one system.

Service providers are asking…
?"Can one platform bill tens of thousands of customers accurately, every cycle?"
?"Can we handle customers with multiple tenants, entities, and currencies?"
?"Can large customers self-serve, with read-only access where governance requires it?"
?"Can we resell Azure and reserved instances, and reconcile it all?"
What you get

Everything a service provider needs, on one platform.

High-volume billing

Bill tens of thousands of customers accurately every cycle, with monthly, annual, and multi-year frequencies aligned to Microsoft. See billing and invoicing.

Multi-entity, multi-currency, multi-tenant

Run multiple legal entities, currencies, and customers who span more than one Microsoft tenant, from one platform.

Azure reselling and reservations

Meter Azure usage, handle reserved instances, apply margins, and reconcile against Microsoft. See Azure billing.

Role-based governance

Give customers self-service with role-based access, including read-only roles that view subscriptions and billing without write access.

Self-service at scale

Give large customer bases and partners a branded experience through Customer Self-Service and the Partner Portal.

GDAP at scale

Keep delegated access correct across a large customer base with reusable role templates. See GDAP Manager.

Why Work 365 for telcos

Microsoft-native, and built to scale with you.

Native to Microsoft

Built on the Power Platform, not a closed external system, so it fits how a Microsoft-first provider already works.

True multi-currency

Price and bill in every currency and market you operate in, without bolt-on workarounds.

Governed, your data

Role-based access down to read-only, and all customer and revenue data stays governed in your own tenant.

Reporting on 200+ views

Power BI reporting across the whole operation, so finance and ops see revenue, margin, and usage in one place.

How it works

One platform, from provisioning to invoice.

1

Provision at scale

Provision Microsoft and Azure across entities, tenants, and markets, in sync with Partner Center.

2

Price per market

Apply pricing, margins, and currencies per entity and region from one catalog.

3

Bill and reconcile

Run high-volume billing and reconcile against Partner Center, so margin is protected every cycle.

4

Customers self-serve

Large customer bases manage their own subscriptions, with governed, role-based access.

Scale customers and revenue, not headcount
Self-service at telco scale

Let your customers self-serve, on Engen.

Engen is the customer-facing side of Work 365. Give large customer bases a branded storefront and self-service to manage their own subscriptions, licenses, and invoices, with role-based access down to read-only, which keeps support load flat as you grow. The Partner Portal extends the same Engen to your partners.

Customer accessGoverned
Admin Full access
Finance Billing view
Subsidiary lead Read-only
Write actions for read-only Suppressed
Proof

Scale customers and revenue, the same team.

300%
Work 365 let us grow CSP revenue without adding headcount.
Innovia Consulting
2 to 3%
Removing manual, error-prone processes plugged revenue leakage by 2 to 3%, with return on investment in three months.
GadellNet
It is not just about having a tool that works. It is about having one that works exactly how we need it to.
Heartland Business Systems
FAQ

Frequently asked questions

Can Work 365 handle Microsoft CSP billing at telco scale?+
Yes. Work 365 runs high-volume Microsoft CSP billing across large customer bases, multiple entities, and multiple currencies on one platform, built on the Microsoft Power Platform.
Does it support multi-entity, multi-currency, and multi-tenant customers?+
Yes. Manage multiple legal entities, regions, and currencies from one platform, including customers who span more than one Microsoft tenant, with pricing and billing defined per market.
Can we resell and reconcile Azure at scale?+
Yes. Work 365 handles Azure usage billing, reserved instances, and reconciliation against Microsoft, with margins applied, so consumption bills accurately at volume. See Azure billing.
Can we give customers governed, read-only visibility?+
Yes. Role-based access lets you give customers self-service, including read-only roles that see subscriptions, seats, and billing without write access, which suits large organizations with governance needs. See Customer Self-Service.
Does it support multiple billing frequencies?+
Yes. Bill monthly, annually, or on multi-year cycles, aligned to Microsoft's billing frequency, across recurring, usage, hybrid, and one-time models.
Is Work 365 secure and enterprise-grade?+
Work 365 is built on the Microsoft Power Platform, is used by partners across 25+ countries, and keeps your data governed in your own Microsoft tenant.
Get started

Run Microsoft CSP at telco scale

See how Work 365 unifies high-volume billing, Azure, multi-entity operations, and self-service on one platform. We will walk through your own scenarios.

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