Microsoft Cloud Solution Provider (CSP) partners are constantly looking for efficient ways to handle their entire Microsoft cloud customer lifecycle end-to-end – especially when it comes to provisioning, managing, and supporting customer subscriptions. A unified, integrated billing solution is a great way to enhance customer engagement and unlock opportunities to grow revenue. Read on to learn more!
“Work 365 makes subscription management and billing automation a cakewalk”
Work 365’s subscription management and billing automation solutions provide all the capabilities CSPs need to automate billing and payments and scale their recurring revenue business. Built on the Microsoft Dynamics platform, Work 365 is popularly used by MSPs and ISVs to automate processes, streamline billing, manage subscriptions, and grow recurring revenue.
With features across billing and invoicing, provisioning and subscriptions, payments, and self-service, Work 365 is a lot more than just CSP billing in CRM. With a completely built-out and fully-featured back-end for a Microsoft CSP practice of nearly any size, Work 365 acts as a great and innovative add-on for Microsoft partners. Offering billing, automation, and integration capabilities, the solution enables CSPs to scale quickly with minimum resources.
For CSP partners who want a tool to act as a link between different Microsoft solutions, Work 365’s integration capabilities make onboarding users and integrating systems a breeze. With support for multiple languages, currencies, and integrations, this easy-to-use and easy-to-tailor solution allows organizations to quickly set up, provision, notify, bill, and support customers – using a single app. They can also make quick and easy adjustments to subscriptions and enjoy a seamless connection to the Partner Center, allowing them to take advantage of all Partner benefits.
Using Work 365, Microsoft Partners can
• Provide flexible and tailored contracts and billing terms to customers
• Automatically track service and subscription changes using a single system
• Get multi-currency, multi-country, and multiple partner center support
• Enjoy easy management across license, usage, and service-based subscriptions
• Leverage product bundling capabilities for differentiated services and intellectual property
• Seamlessly manage and schedule provisioning in advance
• Generate real-time reports and dashboards across different business requirements
The Work 365 Solution helped one of our customers win the Microsoft Partner of the Year Award
Customers that embrace Work 365 are able to quickly adapt and bring new billing and service management features to their customers. In fact, many of our customers say that opting for Work 365’s billing and subscription management solution is the best way to manage a Microsoft CSP practice.
Here’s the proof: A business management consultancy group we worked with, The Lattine Group, recently won the Microsoft Partner of the Year award for Modern Workplace.
The Executive Director of The Lattine Group, Claudio Reina, had a lot to say about their experience of using Work 365 and how it helped them grow their business.
According to Claudio, the company is able to:
Achieve unlimited growth
With Work 365’s billing and subscription management solution, there is no limit to the company’s growth. The solution has helped the company seamlessly grow from 800 customers to 2000 customers – without dramatically increasing operational costs. Today, the company is able to scale and invoice thousands of customers using a single, unified billing system.
Drive more revenue
With the reports and dashboard that Work 365 provides, organizations can make better business decisions. Since the marketing team has a better idea of their customers, and their needs and preferences, executives can roll out targeted marketing campaigns and grow the business further.
Deliver a differentiated customer experience
Thanks to Work 365, the organization is also able to deliver a sophisticated and differentiated customer experience and elevate the company’s image in the market. The self-service portal is enabling them to compete with the biggies in the market by providing excellent support to their customers, as the customer says: “Today, customers don’t care about the size of the vendor, they care about how good they are!”
Are you struggling to keep up with constantly changing products, prices, and CSP billing requirements?
Are you finding it difficult to provide your customers with tailored monthly, quarterly, and annual billing cycles and modern self-service capabilities?
Are you looking to minimize the time taken to reconcile with the Microsoft Partner Center?
Then what you need is a modern billing and automation solution like Work 365 that helps overcome all Office 365, Microsoft 365, and Azure billing and provisioning challenges in a single go.