It is often thought that organizations that are employee-centric are so at the cost of being business-centric. Some believe that an employee-centric organization is one that offers fancy perks to its employees. There are others who claim that employee centricity is all about impressive offices and cafeterias stuffed with goodies.
To us, an employee-centric organization is one where you provide an enabling environment that is designed for growth. It is an environment where employees are valued and viewed as the key drivers of organizational success.
An employee-centric organization is one where shared purpose binds the employees and organization together and where employees are valued and respected.
Our company has been focused on being employee-centric right from its inception. As we have grown, we have evolved and become truly employee-centric where we consider and treat our employees like our internal customers.
But the proof of the pudding is in the eating. What is it that we do that makes us an employee-centric workplace? Here are a few points to ponder:
Employee centricity is not at odds with business centricity
Work-365 is an organization that truly values its employees. We equally value our clients and believe that we have a thriving workforce who we can capably take care of because of our success with them. But then who drives client success? It is the employees!
As an organization, we do not feel that employee centricity and business centricity are opposing goals. We have an army of highly skilled technical talent who want to work on cutting-edge technology and software and further the direction of the company. And we have been able to create an environment where our employees and leadership work cohesively to augment organizational outcomes while meeting professional goals.
Culture of empathy and trust
There is a saying that ‘trust begets trust’. This statement resonates with our organizational value system deeply. We ensure that we deliver a workplace where our employees are assured of honesty, truthfulness, and psychological safety. Our workforce, leadership, and managers included, are highly empathetic people with a large emotional vocabulary. This attitude helps our employees bring in their best selves to the workplace, work without the fear of failure, and be assured that help shall be provided at every step without any judgment or bias.
Empathy is a resonating theme across our organization. We encourage adopting an attitude of empathy during interactions with team members, customers, or supervisors to understand their unique challenges and to serve them better.
We also realize that all employees are different and can have very different working styles and engagement patterns. It is our constant endeavor to never pass judgment on our employees and deliver enablement, be it through learning opportunities, guidance, or workplace policies. However, we trust our employees implicitly and are rewarded with extremely high degrees of ownership and accountability.
Our employees alike work with confidence, take measured risks without resorting to assumptions, and always speak their minds without fear, but with respect.
An environment of continuous learning
Millennials are now making up a large chunk of the workforce. Our organization is no different. Millennials are highly focused on growth and learning opportunities. They want to make sure that their workplace is invested in their development and their growth story. Employee centricity in this age means providing the workforce with learning and development opportunities and enabling them in the workplace.
Our employee-centric culture is committed to employee development and growth. We are highly focused on continuous learning and encourage our employees to not only seek technical skills but also enhance their critical skill sets. Manager-led mentoring and leadership guidance is available for all to access, and we give our employees the skills that they need to develop a growth mindset and become solution-driven problem solvers.
Benefits that matter
Our employee centricity also extends to our workplace policies and benefits structure, and we ensure that these are designed to provide greater support and enablement to our workforce. From remote working opportunities to paid time off, holiday pay, and comprehensive medical coverage that includes dental and vision, and life insurance our employees get value-driven benefits that extend far beyond the superficial annual party. We also offer a 401K Retirement Plan that allows our employees to save for their future while enjoying tax benefits today.
That apart, we are focused on building diversity, belonging, and inclusion in our workplace. As such, we have special development opportunities for those who fall under the diversity spectrum. We believe in creating an equitable and psychologically safe workplace and as such also have long-term disability benefits to assure our employees that we’ve got their back on good days but especially on the bad ones.
Building an authentic and employee-centric workplace can feel daunting in today’s competitive business environment. However, we believe in being laser-focused on the ‘human’ part of human resources. Staying committed to our employees organically translates to greater throughput and organizational resilience with happy and highly engaged employees.
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