New Commerce Experience (NCE) Impact on Customer Self-Service – How Work 365 is Prepared!

With the launch of NCE, non-recurring items will also be supported on the customer self-service portal. Users can view and manage recurring subscriptions and one-time purchase items as well.

In addition to managing non-recurring items, customers can add one-time purchase items as well to existing contract. The new advanced capabilities within the customer portal will provide a look up field, allowing users to access and add eligible products only as defined within Work 365 product catalog as non-recurring items.

Another feature change includes, the ability for users to schedule license quantity change as required. Users can schedule new subscription or additional license quantity with the future effective date. These changes will allow customers to manage and control license changes easily and efficiently through the portal.

With changes scheduled for existing subscriptions, there will be a noted effective change date, the system automatically pushes the subscription change maintains license change log history for users to manage audit and reconciliation.

When applying schedule quantity change on an existing subscription, a schedule change log on that subscription will be created – with the effective date as defined by the companies. When the future effective date of the scheduled quantity change arrives, the portal will automatically push the quantity change to that subscription.

When the end-user modification is selected as ”Yes” at the subscription level to manage subscription quantities within the portal a new field for modification behavior will be available. This will allow partners to control the direction in which subscription changes can be made by the end-user. End-users can either increase or decrease licenses, helping MSPs enforce contractual quantities they have with their customers. If a customer tries to carry out an action not supported, they will be notified accordingly.