It not only enables companies to manage the subscriptions with ease; it also allows MSPs to focus on areas that require more attention.
Microsoft New Commerce Experience (NCE)
Most enterprises on the digital transformation journey rely on Microsoft MSPs to streamline the management of their subscriptions. Although Microsoft’s CSP program enables partners to create an extra revenue stream for their business, there is also constant pressure to boost customer-centricity. Companies that seek minimal intervention from their MSPs are open to the idea of self-service, so they can manage and support their licenses and subscriptions without always having to fall back on their providers.
Self-Service until now
MSPs looking to deliver a unique experience for customers often adopt a self-service portal, so customers can resolve issues and challenges on their own rather than relying on or engaging with the service provider.
Self-Service for CSPs and MSPs
10 Stats And Reasons That Prove That Microsoft CSPs Need Self-Service TODAY
Work 365 Latest Self-Service Portal Changes In-Line With New Commerce Experience
Customer self-service portals have been a selling point for MSP and CSP companies. By offering customers the ability to add and remove licenses as required, real-time provision, and access licenses, these customer portal has enabled them to streamline their license and subscription management process. Several customers across the world rely on the self-service portal to manage their subscriptions. However, NCE is set to change how MSPs and partners do business.
With Microsoft New Commerce Experience in full swing, the ability to change quantities for customers on an annual commitment is going to get limited. However, Work 365 has made significant changes to its self-service portal capabilities for partners to continue to leverage the benefits of self-service.
Looking at the changes ahead with New Commerce Experience, the self-service portal is going to go under a major overhaul. Although self-service has long been helping customers to efficiently view, track, and manage their subscriptions, license changes, and invoices, some new changes and guardrails will further strengthen customer experience while making it easier for MSPs to support NCE rollout.