NCE
The New Commerce Experience (NCE) is Microsoft’s commerce model for the CSP program. It standardizes how partners buy and manage Microsoft 365, Dynamics 365, Windows 365, and Power Platform subscriptions, with defined term commitments, set pricing rules, and a limited cancellation window at the start of each term.
Key Takeaways
- The standard commerce model for CSP subscriptions.
- Defines term commitments, billing frequencies, and cancellation rules.
- Seat increases are generally allowed mid-term; reductions wait for renewal.
- Managing NCE terms well protects margin and keeps renewals clean.
How NCE works
Subscriptions carry a term, commonly monthly, annual, or multi-year, with billing options inside the term. Seats can usually be increased mid-term but not reduced until renewal, and a limited cancellation window applies at the start of each term.
Why it matters for Microsoft CSPs
NCE’s term commitments and cancellation rules change how partners handle renewals and mid-term changes. Getting them wrong creates billing disputes and locked-in costs; handling them well protects margin.
How Work 365 supports this
Work 365 maps renewals, cancellations, and changes to current NCE rules, with guardrails so nothing slips. See Renewals.
Related terms: NCE Billing, Renewal Management, Subscription Management, CSP.
FAQ
Can you cancel an NCE subscription?
Cancellation is allowed within a limited window at the start of the term. After that, the subscription runs to the end of its committed term.
Can you reduce seats on an NCE subscription mid-term?
Seat increases are generally allowed mid-term; reductions typically apply at renewal.
