Efficiently Managing GDAP & CSP with Work 365

Reading Time: 3 minutesIn the rapidly evolving Microsoft Cloud Solution Provider (CSP) ecosystem, security and efficiency remain top priorities. With cyber threats on the rise, partners need better ways to manage customer access while minimizing security risks. Microsoft’s Granular Delegated Admin Privileges (GDAP) is a major step forward, offering fine-grained control over permissions. However, managing GDAP manually through […]

Read more

A New Era in CSP Management: Work 365 Power Version (PV) 2.0 is Here

Reading Time: 3 minutesFor years, Microsoft partners have juggled multiple tools, dashboards, and processes to keep their CSP businesses running. The complexity of managing customer permissions, billing, and promotions often feels like a never-ending battle. But what if there was a way to simplify it all? Enter Work 365 PV 2.0 – a transformative update designed to streamline […]

Read more

Renewal Management, Reimagined

Reading Time: 4 minutesA Smarter Way to Stay Ahead Let’s set the scene. It’s crunch time at the office, and your team is wading through spreadsheets, cross-checking emails, and rushing to update contracts before the clock runs out. Someone’s muttering, “Did we renew that account last month?” while another is frantically double-checking invoices. It’s a familiar scene for […]

Read more

Transform Your CSP Workflow with Work 365

Reading Time: 2 minutesDiscover how Work 365, the trusted CSP management solution, empowers Microsoft Partners to: Streamline customer onboarding Manage GDAP relationships Optimize licensing costs Automate billing and provisioning This article is based on a recent webinar highlighting the latest updates to Work 365, which are built for billing teams, licensing managers, and sales operations to save time, […]

Read more

Managing CSP Billing with an ERP like Business Central: A Guide for Microsoft CSPs

Reading Time: 3 minutesRecently there has been a lot of activity related to Subscription Billing with Dynamics Business Applications, like Business Central and Finance & Operations. Recurring Revenue and Subscription Billing are important value creators for any organization, especially Microsoft CSP Partners. After all, Business Central has Subscription Billing, so Subscription Billing must be important. Is an accounting […]

Read more

Self-Service Portal Evaluation: Key Insights for CSP Success

Reading Time: 6 minutesIn my previous article, I shared various observations and considerations regarding Microsoft’s CSP Template for Self-Service. I’ll explore further aspects of evaluating and implementing this template in this article. Most companies are reacting to meet customer needs or fulfill the audit requirements from the Microsoft Direct CSP program. If you are in that small group […]

Read more

Should CSPs Use Microsoft’s Self-Service Portal Template?

Reading Time: 8 minutesRecently, on Microsoft boards, there was an announcement about a beautifully crafted plan with images and workflows for a Marketplace and Self-Service Portal tailored for CSPs (Cloud Solution Providers). The initial reaction from the Microsoft CSP Partner community was swift, and excitement was high! I’ll start my article with my bottom line in case you […]

Read more

Aligning Billing with Sales for MSPs (Process, Tools and Mindset)

Reading Time: 5 minutesMany, in fact, most MSPs today have less than 100 customers or less than $2 million in cloud revenue, despite the rapid growth of services from modern work, infrastructure, and applications for over a decade. MSPs offer valuable services, including infrastructure management, ensuring productivity, security, and even outsourced IT help desks. So why the modest […]

Read more

The Power of Controlling Your Business Data

Reading Time: 4 minutesRecurring revenue is the most valuable revenue on a company’s income statement. SaaS companies have always known this and include a SaaS billing and subscription management application as part of their core application infrastructure stack. Microsoft has also stipulated requirements for cloud resellers in the CSP Direct Partners program to implement similar systems. Recurring billing […]

Read more

Navigating Challenges: Why I Pivoted the Business by Ismail Nalwala

Reading Time: 6 minutesThe Fall of Raftar: Lessons Learned The first sale is the easiest one! Through a consulting engagement, which landed in my lap, I had solved a problem around sales inventory tracking using RFID for a large medical device manufacturer. I thought I could convert the solution into a product. I used my consulting income, raised […]

Read more